Thursday Sep 24, 2015
Thursday, September 24, 2015 Roy Schmidt Honda Training Room $18/person
Becky Brown "Customer Service: Customer Expectations, Employee Perceptions and Roles - How do we brdige the gap?"Date and Time
11:00 AM - 1:00 PM CDT
11:00 a.m. - 1:00 p.m.Location
1705 W Fayette Avenue, EffinghamFees/Admission
Lunch providedContact Information
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Description
Learn how First Mid-Illinois started the process of developing a Customer Service Policy including the survey, standards, review process and how it has had a positive impact on their business
Presented by:
Mandy Lewis,
Senior Vice President, First Mid-Illinois Bank & Trust
Customer Service Lunch & Learn
Customer Service Lunch & Learn