The Secrets to Pro-Active Communication

Description

Want to solve problems before they happen?  Then be more pro-active when communicating.
 
Being a pro-active communicator not only helps you understand what someone is thinking, but also helps you anticipate behavior. 
 
The Secrets of Pro-Active Communication is a fun program to help you and your team members to better relate.  Your communication will improve with customers, too!   
 
Attendees will learn how to: 
 

• Use the 15 most powerful words
• Stop trying to change people
• Self-edit; learn 5 things you should never say
• Employ 5 cool ideas for being more persuasive
• Be in control all the time
• Leverage the amazing power of first impressions
• Use “predictive dialog” to guide the conversation 
• Engage others using “active listening” skills
• Understand others using the cognitive biases